Data Protection

Privacy Policy

How Mr.Vino Lugano collects, uses, and protects your personal data, in compliance with Swiss law.

Last updated: July 31, 2026 · English version

Your trust is important to us. This policy explains transparently what personal data we process when you visit our site or make a purchase in our online Enoteca, the purposes for doing so, and the rights you can exercise.

Processing takes place in compliance with the Swiss Federal Data Protection Act (FADP) and its ordinance (FADPO). For customers residing in the European Union, the EU Regulation 2016/679 (GDPR) may also apply.

1 Data Controller

For any questions regarding data protection, you can contact us at the addresses indicated above.

2 What data we collect

Depending on how you use our site, we may process the following categories of personal data:

Category	Examples
Personal and contact details	Name, surname, delivery and billing address, email, phone number.
Order data	Products purchased, amount, date and order number, purchase history.
Payment data	Managed directly by the payment provider (Stripe). We do not store full card numbers.
Age confirmation	Declaration of legal age; if necessary, verification of ID document upon delivery.
Technical data	IP address, browser and device type, pages visited, navigation data and cookies.
Communications	Messages you send us via email, through the site's forms or social media.

3 Purposes and legal basis

We process your data for the following purposes:

• Contract execution — manage orders, payments, deliveries, returns, and customer support;
• Legal obligations — comply with accounting, tax, and wine and alcohol trade obligations (including age verification);
• Legitimate interest — ensure site security, prevent abuse and fraud, improve our offer;
• Consent — send you commercial communications and newsletters, when you have subscribed. Consent can be revoked at any time.

4 Cookies and analytics tools

Our site uses cookies and similar technologies. Technical cookies are necessary for the site to function (e.g., for the cart and session) and do not require consent. Any analytics or marketing cookies are activated only with your consent, which you can give or refuse via the cookie banner and modify at any time in your browser settings.

5 Who we share data with

We do not sell your personal data. We communicate it only to subjects who help us provide our services, to the strictly necessary extent and with adequate guarantees:

Recipient	Purpose
Stripe	Online payment processing.
Couriers and shipping services	Delivery of orders.
IT providers and hosting	Technical management of site and emails.
Email marketing tools	Sending newsletters, subject to consent.
Authorities and consultants	When required by law (tax authorities, supervisory authorities).

6 Transfer abroad

Some of our providers may process data outside Switzerland. In such cases, we ensure that the transfer takes place to countries that guarantee adequate protection recognized by the Federal Council, or based on appropriate guarantees (e.g., standard contractual clauses).

7 How long we keep data

We keep personal data only for the time necessary for the purposes for which they were collected and to comply with legal obligations. In particular, accounting documents and invoices are kept for 10 years, as required by Swiss law. Data processed based on consent is deleted upon revocation of consent, subject to different retention obligations.

8 Data security

We adopt adequate technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including encrypted transmission (SSL/TLS) and restricted access to data. No system is 100% secure, however; we are committed to keeping our measures updated.

9 Your rights

As a data subject, you have the right to:

• access: know if and what data we process and obtain a copy;
• rectification: have inaccurate or incomplete data corrected;
• erasure: request deletion of data, within the limits of legal obligations;
• objection: object to certain processing and revoke consent at any time;
• portability: receive the data you provided in a common format.

To exercise these rights, write to us at info@mrvino.ch. For security reasons, we may ask you to verify your identity.

10 Minors

Our online Enoteca is intended exclusively for adults. We do not knowingly collect data from minors under 18 for the purpose of selling alcohol. The sale of wine is reserved for persons over 18.

11 Changes to this policy

We may update this policy to adapt to legal or organizational changes. The version published on this site is always the one in force. We invite you to consult it periodically.